What to include
To help us understand and respond to your message, include a short description of what you need. For a technical issue, it is useful to mention your browser, device, the QR content type you selected and the steps that led to the problem. Please do not email passwords, payment information or other sensitive data.
Privacy requests
If your message concerns privacy, include “Privacy Request” in the subject line and explain the nature of your request. You can learn more about how the site handles information in our Privacy Policy.
Before reporting a scanning problem
Try the downloaded QR code on more than one device, confirm that the destination is correct, and check that the code has strong contrast and clear space around every edge. If the code will be printed, test it at the intended physical size.